How can I contact you?

You have a number of ways to contact us.  

Contact us by phone

To speak to one of our team to make a payment or to discuss your circumstances, phone 0333 320 2530.

Our opening hours are 8am to 8pm Monday to Friday, 8am to 4pm on Saturdays.

Contact us by email

If you haven't found the answer you are looking for on our website, please click here and send us your question using our online form.  If the online form isn’t working for any reason, email us at

If you want to make a complaint, please click here for more information on our complaints process and how to make a complaint.

Contact us by post

It is always quicker and easier to contact us by phone or email.  If you do need to send us anything in the post, please send it to:

Rossendales Limited
PO Box 12019
CM16 9EB

To pay by post, send a postal order, cheque or banker’s draft, made payable to ‘Rossendales’ to the address above.  

Make sure that you write your name and our reference number on anything you send us and if sending us a payment, on the back of the postal order, cheque or banker’s draft so we know what the payment is for.

Media enquiries

Media enquiries should be sent to  Please include any specific case details and your proposed deadline for response.