How is enforcement regulated?

The rules about enforcement are set by law.  

Laws introduced under the Tribunals, Courts and Enforcement Act 2007 set out how enforcement agents must behave, and the powers they have.

The court system, and judges, oversee how these rules are applied.

The rules of how an enforcement agent can behave are set out in The Taking Control of Goods Regulations.

Our enforcement agents also follow standards set in the government's Taking Control of Goods: National Standards.  This is a voluntary code of conduct which can be found here

We also follow standards set by industry associations, such as the Civil Enforcement Association (CIVEA).  CIVEA represents private certificated enforcement agents in England and Wales.  Members must follow its Code of Conduct and Good Practice Guide which can be found here.

The High Court Enforcement Officers Association (HCEOA) represents authorised High Court Enforcement Officers.  HCEOA also has published a Code of Practice, which our agents also follow which can be found here.

Both CIVEA and HCEOA investigate complaints about their members.  Further details for CIVEA can be found here and for HCEOA, here.
There are also ombudsmen, like the Local Government Ombudsman, who can look at certain types of enforcement cases.  More information can be found on their website by clicking here.